Frequently homeowners say, "My pool project was a nightmare". While most companies do their best, it is impossible for many companies to perform efficiently because they are drowning in insufficient business systems, financial difficulties, or inexperience.
You should ask your builder for the names and phone numbers of a minimum of 5 past customers. You should call these customers and ask the following questions:
Was the project finished within budget?
Was the project finished on time?
Did the representatives respond quickly and courteously to your questions?
Was the project site kept clean throughout construction?
Did your pool come out the way you planned?
Did your builder prepare you for construction?
Did your builder educate you on how to use your pool equipment?
Did you have clear plans on how the pool was to be built?
Was there sufficient communication with your builder during construction?
